RentHub · Constellation Dealer

Support Console

for Baltej Rai · Technical Implementation & Support Coordinator

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Queue snapshot

Sourced from your saved Azure DevOps query (assigned to you or tagged Baltej only) as of Thu, Aug 27 — refresh this read each morning, it isn't live. Click any ticket to open it directly in Azure DevOps.

7
P1 · Critical
28
P2 · High
4
P3 · Standard
5
P4 · Enhancement
P1 #175778 — Refund failure on reservation 1913 New P1 #179272 Bobcat of TriCities — 2 users are showing as greyed out in the admin dropdown when authorizing a transaction over the customers available credit limit New P1 #179939 Ewald — Can't add new user New P1 #177278 Bobcat of Tri Cities — Credit holds in Aspen are not showing for customers in Renthub Active P1 #178314 — Administrator access and user password update issue On Hold P1 #178660 Upstate Equipment — User Riley Dingman is not able to login to RentHub with his aspen credentials On Hold P1 #180242 Upstate Equipment — User Riley Dingman is unable to login to renthub On Hold P2 #176345 — Double invoice creation after RentHub fleet page error New P2 #176412 — Invoice credit and sales tax mismatch on billing correction New P2 #176943 Beaumont — Contract printing shows missing unit information and incorrect pricing New

Showing all 7 open P1s plus the top 3 open P2s. The full list of everything assigned to you or tagged Baltej is on the My Tickets tab.

On your calendar today

Times shown in Eastern — your standing anchors, pulled from your calendar.

  • 8:30–9:00aRentalTeam Daily Standup
    Share done / doing / blockers
  • 10:00–10:30aTruckhub – Ewald Weekly Review
    Thursdays only
  • 10:15–10:30aRentHub – Aspen Daily Standup
  • 2:30–3:30pRentHub PSG Training & Office Hours
    Thursdays only — open to all dealers

Today's focus

  1. Close the login/access loop on #180242, #178660, and #179939 — all three block a dealer user outright.
  2. Push #177278 (Aspen credit holds not showing) forward — it's a P1 billing-risk ticket sitting with your name on it.
  3. Clear new tickets #176345 and #176412 into a state before end of day so nothing ages untouched overnight.

Daily rhythm

A Monday–Friday shape. Standups are fixed; everything else flexes around your ticket load for the day.

7:45–8:30a
Morning triage
Sweep the Azure DevOps folder and inbox for anything that landed overnight. Sort each new item into P1–P4 (see Ticket Triage tab) before your first standup — you want to walk in already knowing what's on fire.
8:30–9:00a
RentalTeam Daily Standup
Report yesterday's closes, today's priority tickets, and any blocker that needs another team's help.
9:00–10:15a
Dealer email & P1 response block
Work top-down from the queue snapshot. Reply to any dealer who emailed you directly first — those are the ones without an automatic ticket-tracking safety net.
10:15–10:30a
RentHub – Aspen Daily Standup
10:30a–12:00p
Deep work: open tickets
Heads-down time on P1/P2 items that need investigation, testing, or a written repro for engineering. Protect this block from meetings when you can.
12:00–1:00p
Lunch
1:00–3:30p
Meetings & account calls
This is where your recurring weekly meetings and any dealer-specific reviews land — check the Weekly Rhythm tab for what's standing on a given day.
3:30–4:30p
Continued ticket work
Second pass on anything still open, plus any billing or account-admin requests (the kind that come in over email rather than as a ticket).
4:30–5:00p
End-of-day wrap
Re-scan the Azure DevOps folder for state changes that came in during the day. Flag anything trending toward an SLA breach so it's visible before you log off, not discovered tomorrow morning.

Weekly rhythm

Your standing meetings by day, pulled from your calendar, plus what each day is best used for beyond them.

Monday Tuesday Wednesday Thursday Friday
Planning
No standing meeting — set this week's priorities Kick off Week 1–4 account rotation (see Monthly tab) 		11:00a RH Quantum Integration (All Teams) 1:00p PSG Weekly Meeting (you organize) 9:00a AI Weekly (day shifts occasionally — confirm on calendar) 10:00a Truckhub – Ewald Weekly Review 2:30p RentHub PSG Training & Office Hours Cleanup
No standing meeting Ticket queue sweep + weekly account check-ins
Mon Tue Wed Thu Fri
Also on the calendar, less predictably: dealer-specific reviews (e.g. Ewald Rental Review) and one-off booking-page meetings customers schedule directly with your team. Check your calendar each Monday for the week's exceptions — this table only covers the fixed weekly anchors.

Every Friday

  • —Clear the decks
    Nothing carries a P1/P2 label into Monday without a plan attached to it.
  • —Touch this week's account rotation
    A short check-in email or call with the dealers assigned to this week's batch — see My Accounts tab.
  • —Skim billing threads
    Dealer billing requests (recurring charges, install fees) tend to surface late in the week — confirm nothing's stalled with the billing team.

Monthly rhythm

The recurring monthly anchor, plus a four-week rotation so every account gets a proactive touch at least once a month.

  • MonthlyNA Monthly Business Meeting
    ~Third Thursday, 1:30p ET — confirm the exact date on your calendar each month.
  • MonthlyTicket trend review
    Open vs. resolved count, and anything that's aged past two weeks without a state change — worth a five-minute look even without a formal report.
  • MonthlyRequired-training check
    Perseus Learn enrollments (e.g. Health & Safety) — confirm nothing's overdue.

Account rotation — one full pass per month

23 accounts split into four weekly batches. A "touch" can be as light as a check-in email — the goal is that nobody goes a full month unheard from.

Week 1
  • Ed Stewart's Equipment
  • Robertsdale Power Equip
  • Thermoking of Central California
  • Dillon Tractor & Implement
  • MHS Lift
  • Tri-County Implement
Week 2
  • Bobcat of Tri-Cities
  • Upstate Equipment
  • Central Kubota
  • Bortnick Tractor Sales
  • Clinton Tractor
  • Holbrook Equipment
Week 3
  • Ewald Kubota
  • Pell's Farm Service, Inc.
  • Fort Equipment
  • Mid-State TK
  • TKSE – Legacy Trailer Rental
  • Linder Equipment
Week 4
  • Hartington Equipment
  • Temp Control (TK) – TCS
  • Deviney Equipment
  • Beaumont Tractor
  • Coleman Equipment

Ticket triage framework

Three factors, in order: what the ticket's own state/severity tells you, who it's from, and how long it's been sitting. Sort your queue this way every morning before you touch anything else.

TierDefinitionTypical signalResponse target
P1 Critical. A dealer can't operate — can't log in, can't process a rental or payment, or money is at risk. State: New/Active on a login, billing, or credit-hold issue.
e.g. #180242 unable to log in, #179939 can't add new user
 Same day, first thing
P2 High. A real workflow is broken but a workaround exists, or it's a financial/data-accuracy issue that isn't blocking anyone yet. Assigned to you; UI or sync defect with a manual workaround.
e.g. #174393 Quantum cost mismatch, #176943 contract printing missing unit info
 Within 1–2 business days
P3 Standard. Cosmetic or edge-case defect. Annoying, not blocking, no financial exposure. New defect, no dealer follow-up yet, single-user impact.
e.g. #180286 imported unit disappeared, #173520 new reservation creating on mobile
 Within the week
P4 Enhancement. A feature request or nice-to-have, logged as a User Story rather than a defect. Type: User Story; no urgency implied by the dealer.
e.g. #174394 sync original/repair cost from Quantum
 Next planning cycle
One override that beats all three factors: if the ticket is from one of your higher-touch or contractually escalated accounts, bump it up one tier from what the signal alone would suggest. You'll get a feel for which accounts those are in your first few weeks — ask your manager which of your 23 carry an escalation clause.
Using the Azure DevOps folder: your rule routes every work-item update — state changes, comments, mentions, assignments — into that folder instead of your main inbox. Treat it as a feed, not an inbox: skim newest-first each morning and end of day, and re-triage anything whose state just changed. Direct emails from dealers (not routed by the rule) still land in your regular inbox and deserve a first look, since there's no automatic tracker watching them.

My accounts

Check one off once you've touched it this week — saved on this device only. Resets each Monday, or manually below.

Thermo King & refrigerated transport

Kubota

Tractor & implement

Bobcat

General equipment & power

Worth confirming: your Azure DevOps folder also carries ticket activity for a few names not on this list — CEG, Bobcat of Kitchener, and Bobcat of Fergus among them. Worth checking with your manager whether those belong on your roster too, or whether you're just cc'd for visibility.

My tickets

Every item assigned to you or tagged Baltej in your saved Azure DevOps query (open in Azure DevOps), auto-triaged with the same P1–P4 framework as the Today tab. Snapshot as of Aug 27, 2026 — treat each tier as a starting point, not the final word. The Customer contact column pulls the email address found in each ticket's Repro Steps/Description (same signal your Azure DevOps automation uses) plus a snippet of the latest discussion note — click Compose to open a status-update draft in Outlook, addressed to that customer, for you to review and send. If no email was detected, click + Link email to add one yourself — it's remembered in this browser (not synced to the Claude Artifact version or written back to Azure DevOps) and keeps working through the hourly refresh.

7
P1 · Critical (open)
28
P2 · High (open)
4
P3 · Standard (open)
5
P4 · Enhancement (open)

New tickets to confirm

Spotted from Azure DevOps's new-ticket email alerts, not yet tagged or assigned to you in Azure DevOps itself. Nothing here changes Azure DevOps — confirming one just adds it to your list below, in this browser, until the real tag/assignment catches up.

You're caught up — no unconfirmed tickets waiting.

TierIDTitleStateAssignedCreatedChangedCustomer contactTags
P1#175778Refund failure on reservation 1913NewUnassignedJul 2, 2026Aug 24, 2026✉ Katy.W@ewaldkubota.com
No discussion logged yet
P1#179272Bobcat of TriCities - 2 users are showing as greyed out in the admin dropdown when authorizing a transaction over the customers available credit limitNewMuhammad UsamaAug 12, 2026Aug 21, 2026No email on fileASPEN
P1#179939Ewald - Can't add new userNewUnassignedAug 20, 2026Aug 25, 2026No email on file
P1#177278Bobcat of Tri Cities - Credit holds in Aspen are not showing for customers in RenthubActiveBaltej RaiJul 24, 2026Aug 26, 2026No email on fileASPEN
P1#178314Administrator access and user password update issueOn HoldHashir AslamAug 4, 2026Aug 25, 2026✉ tim.meloy@midstatetk.com
Aug 12 — “@Saad Fida Moving this to on hold due to ongoing issues that we are facing from IDMS an...”
P1#178660Upstate Equipment - User Riley Dingman is not able to login to RentHub with his aspen credentialsOn HoldBaltej RaiAug 6, 2026Aug 19, 2026No email on fileASPEN
P1#180242Upstate Equipment - User Riley Dingman is unable to login to renthubOn HoldHashir AslamAug 26, 2026Aug 26, 2026No email on fileASPEN
P1#177179Billing timeout error during reservation payment processingResolvedBaltej RaiJul 23, 2026Aug 25, 2026✉ daltonbarnes@devineyeq.com
Jul 24 — “@Lilia Briggs-McEwen According to Gravity, there was an outage yesterday that has been...”
P1#179024Stewarts Equipment - User Travis Bouchard is unable to login to renthubResolvedUswa ArifAug 11, 2026Aug 12, 2026✉ tbouchard@stewartsequip.com
No discussion logged yet
P2#176345Double invoice creation after RentHub fleet page errorNewUnassignedJul 11, 2026Aug 24, 2026✉ coryhalloran@upstateequipment.com
No discussion logged yet
ASPEN
P2#176412Invoice credit and sales tax mismatch on billing correctionNewUnassignedJul 13, 2026Aug 24, 2026✉ markd@legacytrailers.com
No discussion logged yet
P2#176943Beaumont - Contract printing shows missing unit information and incorrect pricingNewUnassignedJul 21, 2026Aug 24, 2026✉ dlopez@beaumonttractor.com
No discussion logged yet
P2#177956Fleet view incorrectly shows 13063 as eliminated locationNewMuhammad UsamaJul 31, 2026Aug 24, 2026✉ ronnagy@upstateequipment.com
No discussion logged yet
ASPEN
P2#178830Rental contract tax information missing for reservation Fer-1172NewUnassignedAug 10, 2026Aug 24, 2026✉ sberry@bobcatoffergus.com
Aug 12 — “@Baltej Rai can you attach the email here?”
P2#180247Bobcat of Tri-Cities - Invoice date changed to the reservation start date when a quick discount was appliedNewUnassignedAug 26, 2026Aug 26, 2026No email on fileASPEN
P2#179290Upstate Equipment - Salesperson no longer shows in the list after reloading renthubActiveMuhammad UsamaAug 12, 2026Aug 27, 2026No email on fileASPEN
P2#179458Ewald - MISC charges on autobill not chargingActiveZawar MahmoodAug 14, 2026Aug 21, 2026No email on file
P2#172643Ewald - Unit A06116 showing incorrect availability across systems (Fleet Page & DIS/Quantum)CommittedBaltej RaiJun 5, 2026Aug 25, 2026No email on fileBlocked from Quantam, Checking with Altura
P2#174346Ewald -Shipping Charge Setting Not Retaining Value in Auto BillCommittedRamil AhmadJun 24, 2026Aug 27, 2026No email on file
P2#175735Credit card request links report expired status for multiple customersCommittedBaltej RaiJul 2, 2026Aug 12, 2026✉ coryhalloran@upstateequipment.com
Jul 2 — “Cory provided reservation UPS-1499 as an example. Developers tested link and have confi...”
ASPEN
P2#176469Invoice created in Aspen but not visible in RentHub after fleet page errorCommittedBaltej RaiJul 14, 2026Aug 12, 2026✉ coryhalloran@upstateequipment.com
No discussion logged yet
ASPEN
P2#177183Call off rent workflow reappears after return and refreshCommittedMuhammad Usman JafarJul 23, 2026Aug 25, 2026✉ Katy.W@ewaldkubota.com
No discussion logged yet
P2#178018Fuel charge calculation incorrect on reservationCommittedZawar MahmoodJul 31, 2026Aug 25, 2026✉ coryhalloran@upstateequipment.com
Aug 12 — “it is adding fueling 3 times even though other ones have set require fueling to "no"the...”
P2#179045Bobcat of Tri-Cities - Reservation 1172 pre inspection is showing as unchecked and the notes are missingCommittedBaltej RaiAug 11, 2026Aug 11, 2026No email on fileASPEN
P2#172381Ewald - Tax Calculation Discrepancy on Reservation CON-1785On HoldHashir AslamJun 2, 2026Aug 25, 2026No email on file
P2#172650Ewald - Unit 073748 status sync issue between renthub and DIS/QuantumOn HoldMuhammad Usman JafarJun 5, 2026Aug 25, 2026No email on fileBlocked from Altura and Quantam
P2#174169Walker and Walker - Reservation 1975, tax applied to the invoice when customer is setup as tax exemptOn HoldHashir AslamJun 22, 2026Jul 7, 2026No email on fileLilia
P2#174258Ewald - Unit C55671 shows available in Rent Hub but still rented in DISOn HoldMuhammad Usman JafarJun 23, 2026Aug 21, 2026✉ Katy.W@ewaldkubota.com
Aug 21 — “@Muhammad Usman Jafar CG Equip just reported this, too. Do you want me to put the detai...”
Blocked from Altura/Quantam, ramil
P2#174393TCSTK - Data Feed Issue/ Quantum Base Cost Not Reflected in RentHubOn HoldBaltej RaiJun 25, 2026Aug 26, 2026No email on file
P2#175974Upstate Equipment - Tax is not calculating for reservation 1545On HoldMuhammad UsamaJul 7, 2026Aug 17, 2026No email on fileAspen Development, RE_RENT
P2#176493Rental Contract that is printed/downloaded and sent to the customer does not display correct totalOn HoldRamil AhmadJul 14, 2026Aug 17, 2026✉ coryhalloran@upstateequipment.com
Jul 24 — “This requires work on Rental Contract”
ASPEN
P2#176814Coleman Equipment - Error message displays when trying to add a credit cardOn HoldBaltej RaiJul 17, 2026Aug 12, 2026No email on file
P2#176949Upstate Equipment - Unable to invoice reservation 1576On HoldRamil AhmadJul 21, 2026Aug 11, 2026No email on fileASPEN
P2#178497Upstate Equipment - Unit 22880 is not showing on rent in aspen and is showing at the wrong locationOn HoldMuhammad UsamaAug 5, 2026Aug 17, 2026No email on fileASPEN, Aspen Development
P2#178550Upstate Equipment - Invoice # 318263 is not showing on reservation 1902On HoldBaltej RaiAug 5, 2026Aug 13, 2026No email on fileASPEN
P2#179219Reservation invoicing failure reported by Upstate userOn HoldBaltej RaiAug 12, 2026Aug 25, 2026✉ coryhalloran@upstateequipment.com
Aug 12 — “They need to setup rate matrix against the rental Group @Baltej Rai”
P2#179307Ewald - Units on rent in Renthub are showing available in quantumOn HoldMuhammad Usman JafarAug 12, 2026Aug 21, 2026No email on fileBlocked from Quantam
P2#172751Ewald - Autobill Failure: Tax calcResolvedUnassignedJun 8, 2026Aug 25, 2026No email on fileLilia, ramil
P2#175971Upstate Equipment - Tax is only calculating for the shipping charge on rental contractResolvedBaltej RaiJul 7, 2026Aug 12, 2026No email on fileASPEN
P2#176755Ewald - Invoice RN01865 is not showing on reservation 1466ResolvedBaltej RaiJul 16, 2026Aug 12, 2026No email on file
P2#176890Walker and Walker/TK Central Cali - Any OA INV attempt kicks them out of the RESResolvedHashir AslamJul 20, 2026Aug 25, 2026No email on fileLilia
P2#177048Cannot invoice reservation workflowResolvedBaltej RaiJul 22, 2026Aug 13, 2026✉ coryhalloran@upstateequipment.com
Aug 13 — “This reservation is completed.”
ASPEN
P2#177086Upstate Equipment - Rental Contract total is not matching the total for all billing periodsResolvedBaltej RaiJul 22, 2026Aug 12, 2026No email on fileASPEN
P2#177243HEIC images from iPhone will not display in RentHubResolvedMuhammad Usman JafarJul 24, 2026Aug 25, 2026✉ coryhalloran@upstateequipment.com
Aug 18 — “This issue has been resolved now system will not allow invalid image formats to upload.”
P2#177245Cash invoice creation displays error but invoice exists in AspenResolvedBaltej RaiJul 24, 2026Aug 25, 2026✉ coryhalloran@upstateequipment.com
Aug 12 — “This was resolved and i am going to mark this as resolved!”
P2#177266Upstate Equipment - 2 invoices created in aspen for 1 transactionResolvedBaltej RaiJul 24, 2026Aug 12, 2026No email on fileASPEN
P2#177822Investigate unexpected unit transfer from Owen Sound to Kitchener locationResolvedMuhammad UsamaJul 30, 2026Aug 25, 2026✉ mbutt@bobcatoftc.com
Aug 10 — “We could not find this issue, but we have added logs, so that we may track any such iss...”
P2#177827Invoice creation failure for reservation BTC-1365 at zero balanceResolvedBaltej RaiJul 30, 2026Aug 27, 2026✉ jorden@beaumonttractor.com
Aug 7 — “@Saad Fida This has been resolved! Kindly inform the dealer that a fix for this was dep...”
P2#177979Lockport-created reservations are appearing under Hamburg locationResolvedMuhammad UsamaJul 31, 2026Aug 25, 2026✉ coryhalloran@upstateequipment.com
Aug 10 — “This is resolved @Baltej Rai”
P2#177986Reservation date editing unavailable for userResolvedBaltej RaiJul 31, 2026Aug 25, 2026✉ gbparts@bobcatoftc.com
Jul 31 — “@Saad Fida Kindly communicate to the dealer that date has been restricted for the role...”
P2#178002Big Flats reservation appears under Lockport storeResolvedBaltej RaiJul 31, 2026Aug 25, 2026✉ coryhalloran@upstateequipment.com
Aug 13 — “This reservation issue is fixed now reservation would be created on users location.”
P2#178040Error on negative amount invoice for reservation BTC-1372ResolvedBaltej RaiAug 1, 2026Aug 27, 2026✉ jorden@beaumonttractor.com
Aug 7 — “@Saad Fida Kindly inform the dealer that this has been also resolved and a fix for this...”
P2#178548CEG - Media uploaded to the pre inspection cannot be viewedResolvedMuhammad Usman JafarAug 5, 2026Aug 27, 2026No email on file
P2#178666Reservation invoicing failure shows generic error messageResolvedBaltej RaiAug 6, 2026Aug 25, 2026✉ coryhalloran@upstateequipment.com
Aug 13 — “This reservation is completed”
P2#178800Ewald - Unit showing wrong location and rental status in QuantumResolvedBaltej RaiAug 10, 2026Aug 25, 2026No email on file
P2#179074Rental rate calculation is doubling one-day reservation pricingResolvedZawar MahmoodAug 11, 2026Aug 25, 2026✉ coryhalloran@upstateequipment.com
Aug 12 — “fixed”
P2#179289Bobcat of Tri Cities - Unit 20714 location is not matching aspenResolvedBaltej RaiAug 12, 2026Aug 17, 2026No email on fileASPEN
P2#180101Trucking charge changes between contract signature and invoicingResolvedMuhammad UsamaAug 24, 2026Aug 24, 2026✉ coryhalloran@upstateequipment.com
Aug 24 — “The shipping charges are calculated based on either Time or Distance. In this case, the...”
P2#180103Fuel charges display and calculation incorrect after reservation loadResolvedHashir AslamAug 24, 2026Aug 24, 2026✉ coryhalloran@upstateequipment.com
Aug 24 — “Hey Cory,For this specific reservation, I have temporarily fixed the fuel charges, and...”
P3#180286Imported unit disappeared after reservation group editNewUnassignedAug 27, 2026Aug 27, 2026✉ rham@bobcatoffergus.com
Aug 27 — “Fer-1209 Unit# 18754”
Chat, Customer-Report
P3#177829Bobcat of Tri-Cities - Unit location changed in Aspen when the unit was added to a reservation without the user updating the locationActiveBaltej RaiJul 30, 2026Aug 18, 2026No email on file
P3#171854Bobcat of Tri Cities - unserialized / unitized attachments handlingOn HoldMuhammad UsamaMay 21, 2026Aug 24, 2026No email on fileASPEN, Quantity Rentals
P3#173520Upstate - New reservation creating on Mobile rather to add equipmentOn HoldBaltej RaiJun 15, 2026Aug 17, 2026No email on fileASPEN
P4#173433TK Central Cali - Send notice to customer when PM is due for unitNewUnassignedJun 12, 2026Aug 25, 2026No email on file
P4#174394TCSTK - Request to sync original cost and repair cost from quantum to Renthub unit cards for unitsActiveBaltej RaiJun 25, 2026Aug 25, 2026No email on file
P4#175760TKSE - Pull added Misc ChargeCommittedRamil AhmadJul 2, 2026Aug 25, 2026No email on fileLilia
P4#166657Coleman - Inspections not savingIn TestMuhammad Usman JafarFeb 13, 2026Aug 25, 2026No email on file
P4#167044Temp Control - TCSTK - Pre-inspection can't be completed on units despite being availableIn TestMuhammad Usman JafarFeb 23, 2026Aug 25, 2026No email on file