RentHub · Constellation Dealer
for Baltej Rai · Technical Implementation & Support Coordinator
View full Support board in Azure DevOps →Read from your Azure DevOps folder and inbox as of Thu, Aug 27 — refresh this read each morning, it isn't live. Click any ticket to open it directly in Azure DevOps.
Times shown in Eastern — your standing anchors, pulled from your calendar.
A Monday–Friday shape. Standups are fixed; everything else flexes around your ticket load for the day.
Your standing meetings by day, pulled from your calendar, plus what each day is best used for beyond them.
| Monday | Tuesday | Wednesday | Thursday | Friday |
|---|---|---|---|---|
|
Planning No standing meeting — set this week's priorities Kick off Week 1–4 account rotation (see Monthly tab) |
11:00a RH Quantum Integration (All Teams) 1:00p PSG Weekly Meeting (you organize) | 9:00a AI Weekly (day shifts occasionally — confirm on calendar) | 10:00a Truckhub – Ewald Weekly Review 2:30p RentHub PSG Training & Office Hours |
Cleanup No standing meeting Ticket queue sweep + weekly account check-ins |
| Mon | Tue | Wed | Thu | Fri |
The recurring monthly anchor, plus a four-week rotation so every account gets a proactive touch at least once a month.
23 accounts split into four weekly batches. A "touch" can be as light as a check-in email — the goal is that nobody goes a full month unheard from.
Three factors, in order: what the ticket's own state/severity tells you, who it's from, and how long it's been sitting. Sort your queue this way every morning before you touch anything else.
| Tier | Definition | Typical signal | Response target |
|---|---|---|---|
| P1 | Critical. A dealer can't operate — can't log in, can't process a rental or payment, or money is at risk. | State: New/Active on a login, billing, or credit-hold issue. e.g. #180296 password reset failure, #180242 unable to log in |
Same day, first thing |
| P2 | High. A real workflow is broken but a workaround exists, or it's a financial/data-accuracy issue that isn't blocking anyone yet. | Assigned to you; UI or sync defect with a manual workaround. e.g. #177278 credit holds not showing, #174393 Quantum cost mismatch |
Within 1–2 business days |
| P3 | Standard. Cosmetic or edge-case defect. Annoying, not blocking, no financial exposure. | New defect, no dealer follow-up yet, single-user impact. e.g. #180286 imported unit disappeared, #180250 unit not removed on sale |
Within the week |
| P4 | Enhancement. A feature request or nice-to-have, logged as a User Story rather than a defect. | Type: User Story; no urgency implied by the dealer. e.g. #177284 add manual card option |
Next planning cycle |
Check one off once you've touched it this week — saved on this device only. Resets each Monday, or manually below.
Every item assigned to you or tagged Baltej in your saved Azure DevOps query (open in Azure DevOps), auto-triaged with the same P1–P4 framework as the Today tab. Snapshot as of Aug 27, 2026 — treat each tier as a starting point, not the final word.
| Tier | ID | Title | State | Assigned | Tags |
|---|---|---|---|---|---|
| P1 | #175778 | Refund failure on reservation 1913 | New | Unassigned | |
| P1 | #179272 | Bobcat of TriCities - 2 users are showing as greyed out in the admin dropdown when authorizing a transaction over the customers available credit limit | New | Muhammad Usama | ASPEN |
| P1 | #179939 | Ewald - Can't add new user | New | Unassigned | |
| P1 | #177278 | Bobcat of Tri Cities - Credit holds in Aspen are not showing for customers in Renthub | Active | Baltej Rai | ASPEN |
| P1 | #178314 | Administrator access and user password update issue | On Hold | Hashir Aslam | |
| P1 | #178660 | Upstate Equipment - User Riley Dingman is not able to login to RentHub with his aspen credentials | On Hold | Baltej Rai | ASPEN |
| P1 | #180242 | Upstate Equipment - User Riley Dingman is unable to login to renthub | On Hold | Hashir Aslam | ASPEN |
| P1 | #177179 | Billing timeout error during reservation payment processing | Resolved | Baltej Rai | |
| P1 | #179024 | Stewarts Equipment - User Travis Bouchard is unable to login to renthub | Resolved | Uswa Arif | |
| P2 | #176345 | Double invoice creation after RentHub fleet page error | New | Unassigned | ASPEN |
| P2 | #176412 | Invoice credit and sales tax mismatch on billing correction | New | Unassigned | |
| P2 | #176943 | Beaumont - Contract printing shows missing unit information and incorrect pricing | New | Unassigned | |
| P2 | #177956 | Fleet view incorrectly shows 13063 as eliminated location | New | Muhammad Usama | ASPEN |
| P2 | #178830 | Rental contract tax information missing for reservation Fer-1172 | New | Unassigned | |
| P2 | #180247 | Bobcat of Tri-Cities - Invoice date changed to the reservation start date when a quick discount was applied | New | Unassigned | ASPEN |
| P2 | #179290 | Upstate Equipment - Salesperson no longer shows in the list after reloading renthub | Active | Muhammad Usama | ASPEN |
| P2 | #179458 | Ewald - MISC charges on autobill not charging | Active | Zawar Mahmood | |
| P2 | #172643 | Ewald - Unit A06116 showing incorrect availability across systems (Fleet Page & DIS/Quantum) | Committed | Baltej Rai | Blocked from Quantam, Checking with Altura |
| P2 | #174346 | Ewald -Shipping Charge Setting Not Retaining Value in Auto Bill | Committed | Ramil Ahmad | |
| P2 | #175735 | Credit card request links report expired status for multiple customers | Committed | Baltej Rai | ASPEN |
| P2 | #176469 | Invoice created in Aspen but not visible in RentHub after fleet page error | Committed | Baltej Rai | ASPEN |
| P2 | #177183 | Call off rent workflow reappears after return and refresh | Committed | Muhammad Usman Jafar | |
| P2 | #178018 | Fuel charge calculation incorrect on reservation | Committed | Zawar Mahmood | |
| P2 | #179045 | Bobcat of Tri-Cities - Reservation 1172 pre inspection is showing as unchecked and the notes are missing | Committed | Baltej Rai | ASPEN |
| P2 | #172381 | Ewald - Tax Calculation Discrepancy on Reservation CON-1785 | On Hold | Hashir Aslam | |
| P2 | #172650 | Ewald - Unit 073748 status sync issue between renthub and DIS/Quantum | On Hold | Muhammad Usman Jafar | Blocked from Altura and Quantam |
| P2 | #174169 | Walker and Walker - Reservation 1975, tax applied to the invoice when customer is setup as tax exempt | On Hold | Hashir Aslam | Lilia |
| P2 | #174258 | Ewald - Unit C55671 shows available in Rent Hub but still rented in DIS | On Hold | Muhammad Usman Jafar | Blocked from Altura/Quantam, ramil |
| P2 | #174393 | TCSTK - Data Feed Issue/ Quantum Base Cost Not Reflected in RentHub | On Hold | Baltej Rai | |
| P2 | #175974 | Upstate Equipment - Tax is not calculating for reservation 1545 | On Hold | Muhammad Usama | Aspen Development, RE_RENT |
| P2 | #176493 | Rental Contract that is printed/downloaded and sent to the customer does not display correct total | On Hold | Ramil Ahmad | ASPEN |
| P2 | #176814 | Coleman Equipment - Error message displays when trying to add a credit card | On Hold | Baltej Rai | |
| P2 | #176949 | Upstate Equipment - Unable to invoice reservation 1576 | On Hold | Ramil Ahmad | ASPEN |
| P2 | #178497 | Upstate Equipment - Unit 22880 is not showing on rent in aspen and is showing at the wrong location | On Hold | Muhammad Usama | ASPEN, Aspen Development |
| P2 | #178550 | Upstate Equipment - Invoice # 318263 is not showing on reservation 1902 | On Hold | Baltej Rai | ASPEN |
| P2 | #179219 | Reservation invoicing failure reported by Upstate user | On Hold | Baltej Rai | |
| P2 | #179307 | Ewald - Units on rent in Renthub are showing available in quantum | On Hold | Muhammad Usman Jafar | Blocked from Quantam |
| P2 | #172751 | Ewald - Autobill Failure: Tax calc | Resolved | Unassigned | Lilia, ramil |
| P2 | #175971 | Upstate Equipment - Tax is only calculating for the shipping charge on rental contract | Resolved | Baltej Rai | ASPEN |
| P2 | #176755 | Ewald - Invoice RN01865 is not showing on reservation 1466 | Resolved | Baltej Rai | |
| P2 | #176890 | Walker and Walker/TK Central Cali - Any OA INV attempt kicks them out of the RES | Resolved | Hashir Aslam | Lilia |
| P2 | #177048 | Cannot invoice reservation workflow | Resolved | Baltej Rai | ASPEN |
| P2 | #177086 | Upstate Equipment - Rental Contract total is not matching the total for all billing periods | Resolved | Baltej Rai | ASPEN |
| P2 | #177243 | HEIC images from iPhone will not display in RentHub | Resolved | Muhammad Usman Jafar | |
| P2 | #177245 | Cash invoice creation displays error but invoice exists in Aspen | Resolved | Baltej Rai | |
| P2 | #177266 | Upstate Equipment - 2 invoices created in aspen for 1 transaction | Resolved | Baltej Rai | ASPEN |
| P2 | #177822 | Investigate unexpected unit transfer from Owen Sound to Kitchener location | Resolved | Muhammad Usama | |
| P2 | #177827 | Invoice creation failure for reservation BTC-1365 at zero balance | Resolved | Baltej Rai | |
| P2 | #177979 | Lockport-created reservations are appearing under Hamburg location | Resolved | Muhammad Usama | |
| P2 | #177986 | Reservation date editing unavailable for user | Resolved | Baltej Rai | |
| P2 | #178002 | Big Flats reservation appears under Lockport store | Resolved | Baltej Rai | |
| P2 | #178040 | Error on negative amount invoice for reservation BTC-1372 | Resolved | Baltej Rai | |
| P2 | #178548 | CEG - Media uploaded to the pre inspection cannot be viewed | Resolved | Muhammad Usman Jafar | |
| P2 | #178666 | Reservation invoicing failure shows generic error message | Resolved | Baltej Rai | |
| P2 | #178800 | Ewald - Unit showing wrong location and rental status in Quantum | Resolved | Baltej Rai | |
| P2 | #179074 | Rental rate calculation is doubling one-day reservation pricing | Resolved | Zawar Mahmood | |
| P2 | #179289 | Bobcat of Tri Cities - Unit 20714 location is not matching aspen | Resolved | Baltej Rai | ASPEN |
| P2 | #180101 | Trucking charge changes between contract signature and invoicing | Resolved | Muhammad Usama | |
| P2 | #180103 | Fuel charges display and calculation incorrect after reservation load | Resolved | Hashir Aslam | |
| P3 | #177829 | Bobcat of Tri-Cities - Unit location changed in Aspen when the unit was added to a reservation without the user updating the location | Active | Baltej Rai | |
| P3 | #171854 | Bobcat of Tri Cities - unserialized / unitized attachments handling | On Hold | Muhammad Usama | ASPEN, Quantity Rentals |
| P3 | #173520 | Upstate - New reservation creating on Mobile rather to add equipment | On Hold | Baltej Rai | ASPEN |
| P4 | #173433 | TK Central Cali - Send notice to customer when PM is due for unit | New | Unassigned | |
| P4 | #174394 | TCSTK - Request to sync original cost and repair cost from quantum to Renthub unit cards for units | Active | Baltej Rai | |
| P4 | #175760 | TKSE - Pull added Misc Charge | Committed | Ramil Ahmad | Lilia |
| P4 | #166657 | Coleman - Inspections not saving | In Test | Muhammad Usman Jafar | |
| P4 | #167044 | Temp Control - TCSTK - Pre-inspection can't be completed on units despite being available | In Test | Muhammad Usman Jafar |